Privacy

1 – Introduction

We are committed to respecting the privacy and confidentiality of the personal data that is made available to you and therefore in this Privacy Policy you will find information on how it is handled in accordance with the General Data Protection Regulation. We have adopted administrative and technological measures to comply with the new General Data Protection Regulation.

Use of this website is governed by the following terms and conditions, which the user undertakes to comply with in full. You should not use this website if you do not agree to these terms and conditions.

2 – Your consent

By using our website and platforms, you agree to our Privacy Policy.

3 – Why do we process personal data?

The personal data collected is mainly used to respond to requests for information and contact, contract management, the provision of services and the communication of changes to the products and services subscribed to. However, with your consent, it may also be used to publicize new products and services and news about the company, to carry out evaluation surveys and legally obligatory information actions.

4 – What personal data is collected?

Normally, the personal data collected is limited to Name, Address, Telephone / Mobile Number, Taxpayer Number, E-mail Address, but other data necessary for the supply of products or services may be collected.

In addition, when emails are sent, statistical data is collected that allows us to know the behavior of each subscriber in relation to the email received.

5 – How is personal data collected?

In general, personal data is collected when you subscribe to one of our products or services, and some personal data must be provided in order to provide the service.

We also collect your data when you subscribe to newsletters, to respond to your messages and requests for information, to analyze and formalize your application to become a partner or employee, for the operations and management of the website, for fraud prevention and to keep a record of your contact details.

We always respect your right to privacy and do not collect any personal information about you without your prior and explicit consent. Your personal data will not be reused for other purposes that have been previously identified or that are unrelated to the purposes for which they were initially collected.

However, you are solely responsible for providing incorrect or inaccurate data.

6 – Data on minors

The website is not aimed at children under 16, so we ask that these minors do not use the website and do not provide us with personal data through it.

7 – Sensitive data

We expressly request that you do not send us or make us aware of any sensitive personal data, i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data relating to a natural person’s sex life or sexual orientation. This personal data will be deleted immediately.

8 – How long will personal data be kept?

It should be noted that the personal data you provide will be kept for a maximum period of ten years.

However, in certain cases we may keep data for longer periods, particularly when required to do so by law.

9 – Right to access, rectify and update data

Under the terms of the applicable legislation, you are guaranteed, as the data subject, the right, at any time, to access your personal data, request its rectification or addition, object to the processing of data, with the exception of that which is strictly necessary for the provision of the service and/or request data portability, request the deletion of your data for marketing or telemarketing purposes or inclusion in subscriber lists and information services.

You can request any of the above actions through our contact page on the website, using the most convenient and accessible means for your needs, by contacting us at info@onestepcloserportugal.com.

If you ask us to delete some or all of your personal data, we may not be able to provide you with some of the services you have requested, but we will retain the personal data necessary to fulfill our legal obligations.

We reserve the right to request access to identifying information from the author of the request in order to prove their identity.

10 – Disclosure of information to third parties

We do not sell or trade your data.

As part of its activity, we may use third parties to provide certain services, which may involve access by these entities to the personal data of our users and customers. When this happens, we take all appropriate precautions, contractually requiring these entities to implement the appropriate technical and organizational measures to prevent any unlawful processing of the data and to ensure its availability, integrity and confidentiality.

Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, namely

when they are necessary for the resolution of billing disputes and for activities relating to the protection of public security, the defense and security of the State and the prevention, investigation or detection of criminal offenses.

11 – Security

Ensuring the confidentiality, integrity and availability of data is a commitment we make to all our customers and users.

In this sense, we follow the best information security management practices, requiring our employees to strictly comply with the strict rules, ensuring the security of personal data communicated to us, and may not use such data for any purpose other than that defined in the contract, nor correlate it with other data available to them.

We would like to point out that the data circulating on the Internet is not fully protected against possible misuse and that you are solely responsible for communicating access passwords, passwords, confidential codes and any other sensitive information.

12 – Links to third-party websites

The links on this website may lead to other websites. We are not responsible for, endorse or in any way support or endorse the content of these websites or the websites linked to or referred to in them.

13 – Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so we advise you to consult it regularly.

All changes will take effect immediately after their publication on the website.

If you object to changes in our privacy policy, you should stop using our services, including the website.

14 – General provisions

We shall not be liable for damages resulting from viruses that may infect the user’s computer or network, or other property, as a result of accessing our website and transferring content from it to the user’s computer or network.

15 – Contacts, doubts and questions

If you have any doubts or questions, or if you wish to update, delete or change any personal information we hold relating to you, or if you have a concern about the way we deal with any privacy issue, please contact us through our contact page on the website, using the most convenient and accessible means for your needs, by contacting us at: info@onestepcloserportugal.com.

16 – Arbitration of disputes

In the event of a dispute, the consumer can turn to any Alternative Dispute Resolution Body with competence in the Aveiro district or with competence at national level. More information on the Consumer Portal https://www.consumidor.gov.pt

Complaints book: https://www.livroreclamacoes.pt/inicio

17 – Cookies

All browsers allow the User to accept, refuse or delete cookies, namely by selecting the appropriate settings in their browser. You can configure cookies in the “settings” or “preferences” menu of your browser. To find out more about cookies, including how to see what cookies have been created and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the various browser providers.
Please note, however, that disabling cookies may partially or totally affect your browsing experience on the website.

Google Analytics navigador opt-out:
To give visitors more choice over how their data is collected by Google Analytics, Google has developed the Google Analytics Browser Opt-out Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the site visit should not be sent to Google Analytics. The Google Analytics Browser Opt-out Extra does not prevent information from being sent to the site itself or to other web analytics services. Find out more about the Google Analytics Brower Opt-out extra.

We use cookies on this website. A cookie is a small text file that identifies your computer on our server. The cookies themselves do not identify the individual user, only the computer used. Cookies are not used to collect personal information. https://www.allaboutcookies.org/

This website uses cookies to help determine the usefulness, interest and number of accesses to the website, enabling faster and more efficient browsing, eliminating the need to repeatedly enter the same information.

The use of cookies by this site will always require your prior consent.

17.1 – Additional information on any cookies that may be used and/or added to this website:

https://wordpress.org/support/article/cookies/

https://policies.google.com/technologies/cookies?hl=pt-PT

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=pt-PT

Jetpack

https://docs.woocommerce.com/document/woocommerce-cookies/#

Browser Cookies Stored By WPML

17.2 – How to check which cookies this website uses:

Manualmente: https://www.cookieyes.com/how-to-check-cookies-on-your-website-manually/

With online tool: https://www.cookieserve.com/